FAQs - HotelRaquel-Cuba.com

These are the questions most frequently asked by visitors to our websites:

- CUBA TRAVEL NETWORK (the operator of this website) is an online travel company specializing 100% in Cuba travel.
- Our team, consisting of more than 50 travel professionals in Cuba and the Netherlands, has the knowledge to advice you like no other travel company can. After all, for most of us, Cuba is the country where we grew up and where we work.
- We combine our contacts and know-how with our passion for Cuba.
- We give you access to the widest selection of travel products throughout Cuba.
- Booking your trip to Cuba with us is a convenient, save and hassle-free experience.
- Bookings are made with real time availability and instant online confirmations.
- We offer a wide variety of payment options, including credit cards, debit cards, online banking and bank transfers (please see below for more details).
- For all our websites, we use robust and totally secure online booking and payment technologies.
- Our customer support, headquartered in our offices in the Netherlands and Havana, is top notch. We can take care of your last-minute travel needs such as hotels, car rental, transfers, domestic flights, excursions, itineraries, special interest travel and more.
- Once in Cuba you can count on our multilingual customer assistance representatives in Havana, Varadero, Holguin, Baracoa, Santiago de Cuba as well as Cayo Santa Maria, Cayo Enschenachos and Cayo Las Brujas.

When you book with CUBA TRAVEL NETWORK you can be assured that your details are 100% safe because:
- Credit card transactions are protected by Secure Sockets Layer (SSL), regarded as the best software available today for secure e-commerce transactions. SSL powerfully encrypts all of your personal numbers and information before it is sent across the Internet to our servers.
- When you reach our payment page, you will notice two significant changes to your browser. First, in your address bar the usual http before the URL is replaced by https. This is the signal that you have reached a secure area of the site and your sensitive information is safe. Secondly, you will also observe a closed padlock on the bottom right of the screen; this is just another assurance of your security.
If for any reason you are still unsure about submitting sensitive information over the Internet, you are more than welcome to book with us by e-mail, telephone of "Live Chat".

STEP 1 - Search
Please select your search criteria in provided search boxes, including your travel dates, destination, number of passengers, etc.
STEP 2 - Select
On the results page, click on the "Book Now" or "Check Rates" button next to the flight, hotel, car, etc. of your choice.
STEP 3 - Check Out
On the check out page, please enter all passenger and payment information, and accept our Terms & Conditions.
STEP 4 - Confirmation
Here you will be given your unique reservation code. Please use this code to amend or cancel a reservation.

You will receive a Booking Confirmation e-mail message with our invoice and a voucher for each service booked. Please print these vouchers for presentation to the relevant suppliers. For some services, you will also receive a supplier confirmation document (e-ticket, voucher with supplier confirmation number, etc).

You can cancel or modify a reservation by calling our Customer Support offices or by writing an e-mail to the sender of our Booking Confirmation e-mail message (received by you after successfully completing the online reservation process).

You can always book by contacting our Travel Consultants by phone or through the "Contact Us" section of this website. We also offer "Live Online Chat".

We offer flexible online and offline payment options, including:

- Credit & Debit Cards:
       Visa
       MasterCard
       Maestro

- Online Banking:
       iDeal (The Netherlands)
       GiroPay (United Kingdom)

- Bank transfers:
       You may choose to pay off-line using bank transfers to our local bank accounts in:
              The Netherlands (Euros)
              Germany (Euros and Pounds Sterling)
              Australia (Australian Dollars)
              Curacao (Euros)
              Canada (Canadian Dollars)
       Please contact our Travel Consultants via e-mail, telephone or live chat for account details.

A visa or tourist card is required by all visitors except:

a) Those nationals whose countries have signed visa-exemption agreements with Cuba (contact your nearest Cuban Consulate for further information).

b) Transit passengers continuing their journey to a third country within 72 hours, provided they hold confirmed onward tickets and US$50 per day.

Migratory Regulations
Conditions and documents required by Cuban immigration authorities are:

Tourists
- Passport with a minimum validity of six months after arriving in Cuba.
- Tourist Card. Entry in Cuba will be registered with a stamp in this Card and not on the Passport.
- Tourist Card is valid for single entry to Cuba within 180 days of issue, for up to 30 days stay, with a 30 day extension available in Cuba.
- To declare whereabouts while in Cuba, at immigration control.
- Return or continuation ticket.
- Proof of economic solvency.
- Health or travel insurance with coverage for medical expenses. The policy must be shown upon request and be issued by an insurer authorized by Cuba.

People in Transit or Transfer
- Passport, valid for a minimum of six months after arriving in Cuba.
- Visa, if stay exceeds 72 hours.
- Confirmed hotel reservation.
- Confirmed onward ticket.

Business Visa
- Passport, valid for a minimum of six months after arriving in Cuba.
- Business Visa (valid up to 30 days).
- Return or continuation ticket.
- Health or travel insurance with coverage for medical expenses. The policy must be shown upon request and be issued by an insurer authorized by Cuba.

Exit Permits
Required by those whose stay in Cuba exceeds 90 days.

Important note:
Cuba Travel Network offers European customers who book Cuba travel products the convenience of purchasing a tourist card for Cuba at the time of reservation.